Tag Archives: New Zealand beauty education

Why Recognised and Approved Training is Important

NaSA students perform manicures on one another
NaSA students perform manicures on one another. Source: Christchurch Press

Thursday night, 20/20 reported on the incidence of medical issues arising from poor hygiene and sterlisation (amongst other things) in some clinics in the Auckland region.  It’s interesting to note that some (if not all) of these nail bars seemed to be run in malls.  I would wager that some of the operators did not hold recognised qualifications.

If you didn’t see the report, you can find it here: http://tvnz.co.nz/20-20-news/nailed-video-6001303

At The National School of Aesthetics, we have pushed and continue to push for high standards in the beauty therapy industry.  These standards are apparent in appearance and uniform, and they extend to knowledge in anatomy and physiology, hygiene and sterilisation, record-keeping, diseases and disorders, contraindications, and so on.  We’ve built our nearly 30 year reputation through strong training and education.

In the early 2000s, the Tertiary Education Commission granted us additional funding to properly train nail technicians for inclusion in the industry.  We even ran Recognition of Prior Learning programmes to help nail technicians with non-NZQA-Approved nail technology qualifications upgrade to our NZQA-Approved Certificate in Nail Technology.  The uptake on the latter was poor, and this led to many nail technicians out there offering treatments without an NZQA-Approved qualification.

Despite pushing these standards, some potential students do not see the value in our 15 week NZQA-Approved Certificate in Nail Technology and decide to undertake a non-NZQA-Approved short nail technology course, thinking the less time they spend in a classroom, the better.  But graduates from these short, non-approved nail technology courses most likely do not hold the same level of competence in their skills or knowledge, especially in anatomy and physiology, diseases and disorders, or hygiene and sterilisation as our graduates do.  And therein lies the problem.

How can we help educate the general public about the importance of proper training and NZQA-recognised qualifications?

  • We can educate the general public about the importance of seeing an NZQA-Approved programme’s certificate or diploma hanging on the wall in the clinic or asking the nail technician or beauty therapist if he or she qualified through an NZQA-Registered provider, gaining an NZQA-Approved programme’s certificate or diploma.
  • We can explain that NZQA-Registered tertiary education organisations go through a rigorous process to gain registration and must go through stringent processes to maintain registration with NZQA.  Non-registered TEOs do not go through this process and most times have no outside monitoring to ensure they meet local and national guidelines.
  • We can point out that an NZQA-Approved programme goes through a very thorough process, including reviews by industry experts and industry in general, before being approved.  Non-registered TEOs usually are not moderated and many times have no outside input to ensure the best standards for their students and graduates are available and enforced.
  • We can keep providing the old adages that, “You get what you pay for,” and “If it seems too good to be true, it probably is.”
  • We can attempt to curb the public’s behaviour of supporting clinics hiring non-qualified nail technicians or beauty therapists through an education campaign.
  • We can try to convince potential nail technicians and beauty therapists that they should train through an NZQA-Registered tertiary education organisation and gain an NZQA-Approved qualification.

As an industry, we have been threatened with licensing and other compliance measures that will add more time and effort for the clinic owner, many of who are sole owner-operators, to meet bureaucratic requirements.  This will mean less time to have appointments and make money, and more time to fill out paperwork and spend money on meeting compliance measures.  But maybe this is what the industry needs to protect the general public and properly-trained nail technicians and beauty therapists from the rogues and cowboy operators out there.

The choice is ours as an industry to make.

Scott Fack is the Director of Operations at the National School of Aesthetics. He remains one of the beauty therapy education industry’s leaders in compliance requirements and quality management systems.

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A Sneak Peek at a Major Change at NaSA in 2014

Launch your beauty career with NaSA

“But Scott,” I hear you say, “we’re only a little beyond halfway through 2013!  And you want to talk about 2014?!?”

I think a lot of people don’t quite understand how much forward planning goes into tertiary education.  We’re lucky that Private Training Establishments (PTEs) like ours respond to change and obstacles and whatever else is thrown in front of us quicker and with more ease than some of our Government-owned counterparts.  Pat on the back for PTEs.

I’m not going to get into a lot of the changes we’re making, as we’re still in various stages of planning for these, but I can release one tid bit of information that might be exciting for our 2014 prospective students:

We’ll have a combined Diploma in Beauty Therapy with Certificate in Nail Technology programme on offer in 2014.

That’s right.

Instead of taking 16 months or so to complete the Certificate in Nail Technology and then the Diploma in Beauty Therapy and Applied Aesthetics separately, 8 students will be able to complete both at the same time and within 10 months.

Even though the Targeted Review of Qualifications for beauty therapy qualifications is currently happening,  basically freezing all new qualification applications in their tracks, we are able to combine current qualifications to create what TEC calls “concurrent qualifications”, i.e. two or more programmes that run at the same time.

We’ll be trialling this in 2014, and once the New Zealand qualifications emerging from the TRoQ become finalised, and our programmes are aligned with them, we’ll let you know if we’ll continue offering these two programmes together.

2014 information, including the 2014 course information pack, should be available for download from our Web site, and posting out to New Zealand addresses from our offices, around Monday, 12 August 2013.  Sorry for the delay, but we have been extremely busy here!

There will also be a few major changes in the application, interview, and enrolment process at NaSA.  This information should be available in August as well.

Stay tuned for more developments as they become available.

Scott Fack is the Director of Operations at the National School of Aesthetics. He remains one of the beauty therapy education industry’s leaders in compliance requirements and quality management systems.

Our NZQA Review Results: Yet More Proof The National School of Aesthetics is One of New Zealand’s Best Beauty Training Providers

The New Zealand Qualifications Authority (NZQA) is required to review all New Zealand tertiary-level education providers, including Industry Training Organisations (ITOs) and Institutes of Technology and Polytechnics (ITPs) but excluding universities, through an External Evaluation and Review (EER).  In our 2013 EER, NZQA judged us “highly confident in educational outcomes” and “highly confident in the capability of self-assessment”.  This put us in the highest grouping of tertiary education organisations in New Zealand.

In their report, downloadable from the National School of Aesthetics provider page on the NZQA Web site in the next few days, NZQA said:

  • “High employment outcomes are achieved.”
  • “NaSA has both excellent resources and staff.”
  • “The staff members are a cohesive team, willingly sharing resources and teaching approaches.”
  • “The school benefits from high levels of involvement of its co-founders, whose passion and commitment serve as the glue binding the different parts together.”
  • “NaSA … has emerged [from the quakes]  as a resourceful, experienced and supportive [school].”
  • “NaSA consciously strives for high standards of academic achievement.  … The students recognise this and have succeeded in achieving high standards over a number of years.”
  • “[NaSA’s] primary goal is to produce graduates ready for the workplace.”
  • “The suitability of NaSA’s graduates for immediate employment in clinics was attested by a number of clinics contacted…  A typical response was that a clinic has employed many graduates from a range of [education] providers, yet prefers NaSA’s graduates as they have better knowledge and are more likely to have international qualifications.”
  • “The students are also conscious of the very good reputation of NaSA and frequently cited this as the reason why they chose the school.”
  • “NaSA strengthens the value of the outcomes by maintaining ongoing relationships with the graduates and the clinics in which they are employed.”
  • “Typical of the feedback from the clinics was the comment from one owner who visited other training providers in her job and, ‘noticed the quality of workmanship from students and how NaSA far surpasses all of these!  NaSA has a fantastic way of approaching the client, the skin and body.’”
  • “The management team at NaSA has wide experience of the industry.  The programmes are focussed on the needs of the learners, clarifying these in the interviews that take place before the students enrol.”
  • “The new premises are luxurious … providing a range of modern machines along with modern techniques…  In this way and others, NaSA matches its courses to the needs of the industry.”
  • “NaSA benefits from an experienced, stable and well-qualified teaching staff.”
  • “…The teaching is highly effective at NaSA… The relationships between the students and tutors are positive, and [the students] expressed how helpful the tutors are.”
  • “NaSA provides effective support to the students… ”
  • “Both ITEC and CIDESCO praise the high standards at NaSA.  The CIDESCO examiner’s report in December 2012 stated that, ‘The school has a lovely warm environment with dedicated staff — all conducive to nurturing education and building a solid foundation.’”

NZQA rates us as one of the top beauty therapy providers in New Zealand, and supports this by interviewing students, graduates, clinics, and industry.  Our own research has shown, as of 1 August 2013, there are only 2 other tertiary education organisations (TEOs) offering beauty therapy training in New Zealand that NZQA has rated as “highly confident” in both educational outcomes and capacity of self-assessment.

In the South Island, we appear to be the only TEO that NZQA has rated as “highly confident” in both educational outcomes and capacity of self-assessment.

The National School of Aesthetics consistently and continually demonstrates our commitment to producing a high standard of education and an excellent standard of graduates for the beauty therapy, nail technology, and spa therapies industries.

Scott Fack is the Director of Operations at the National School of Aesthetics. He remains one of the beauty therapy education industry’s leaders in compliance requirements and quality management systems.

Scott’s Plain English Guide to the Targeted Review of Qualifications

More often than not, reading NZQA information is like trying to read Klingon.

As I said in my previous post about the New Zealand Beauty Expo, one of the most humbling pieces of feedback I received was about my blog entries on the New Zealand Qualifications Authority (NZQA) Targeted Review of Qualifications (TRoQ) in beauty therapy education.

Some providers and industry people said that my blog entries were easy-to-read and easy-to-understand.  I tried my best to avoid all the educational gobbeldygook speak that puts a lot of people off because, basically, reading it is like trying to read Klingon.

So, without further ado, here links to all the entries to make life a little easier:

I do not mind if you are another provider who wants to share these entries with your stakeholders or local industry, a beauty magazine or Web site wanting to share these entries with your readers or followers, a clinic owner or beauty therapist wanting to share this with your team members or with other beauty therapists, or a general member of the public wanting to share this with whomever, as long as you credit me as the author.  I believe this information is important so our industry, not a few organisations, can make the best choices for our educational future in this industry in New Zealand.

Thank you for your support!

Scott Fack is the Director of Operations at the National School of Aesthetics. He remains one of the beauty therapy education industry’s leaders in compliance requirements and quality management systems. The information supplied in this blog entry is his point-of-view of the Targeted Review of Qualifications for beauty therapy.

Our First Time at the New Zealand Beauty Expo: Loved It!

Noel, Don, Soni and I have been to several different beauty expos throughout the world, and the one we have visited the most times has been the Sydney Beauty Expo, held around August each year at the Convention Centre in Darling Harbour.

This year, Don and Soni made the decision to visit the New Zealand Beauty Expo at the ASB Showgrounds in Auckland to compare the expos and see what our New Zealand equivalent was like.  After finding out from Judy West that Noel and Don were nominated for an award, I convinced Noel that we should go as well.

None of us was disappointed.

The New Zealand Beauty Expo was excellent.

We registered on-line with a very easy, very straight-forward process.  Entry to the expo cost $10 a person, but it was worth every penny.  (As a matter of fact, I was surprised it only cost $10!)  Once at the expo, there were stands where we could take the email we received, push the barcode against a scanner, and a name badge was issued right away.  No waiting in line, no hassle, just quick results.  Within 30 seconds of arriving, I had our name badges and we were on our way in to the expo.

The expo was well laid-out, with wide, spacious aisles, and despite all the people around, it never felt cramped or confining like other expos can feel.  There was sufficient room to go to the side of the aisle and talk to someone you bumped into without feeling like you were holding others up or getting in their way.

One of the great things, for me, was being able to catch up with NaSA graduates and industry contacts and friends in a neutral setting.  It’s always great to see our graduates and find out what they are up to, if they’ve heard anything from their classmates, and so on.  Speaking with industry contacts, such as friends and colleagues working at different training establishments, from suppliers, from the Association and from the TRoQ, is a big highlight of mine because we get to compare notes about various aspects of the National School of Aesthetics, like education or industry feedback or new innovations.  And the expo was intimate enough that we could talk for any number of these people for a while, which was an excellent experience that is not available as much in an expo like Sydney or Melbourne.

Another great thing was the ability to speak with exhibitors or people we hadn’t met before (or maybe didn’t know that well) at length about products, industry trends, and so on.  This was very insightful, and we made some excellent industry contacts that we hope to work with closer in the future.  There are so many opportunities out there for not only us as an education provider but also for our team, students and graduates; it’s just finding the time and way to best present these to them.

I personally believe one of the best things for qualified beauty therapists, especially those who work by themselves or in a smaller community, is to attend these expos with an open mind, a smile on their face, and talk to as many people as possible.  Making those industry contacts, even with other clinics or suppliers that may have equipment or products you won’t use now or ever, has a flow-on effect, because you may come up in conversation (and vice versa) at one time or another.

For example: Maybe you met a clinic owner who operates out of Tekapo, and you two hit it off, promising to keep in touch.  The clinic owner in Tekapo meets a lot of tourists, and when these tourists say, “Oh, I’m going to Christchurch next” or “Can you recommend a therapist in Christchurch?”, your name may pop to the top of the list.  That’s always a good position to be in.

Word-of-mouth is very strong in our industry; we know because that’s one of the most popular ways we have students referred to us.

Two of the cool things I learned during this expo about the work I do:

  • Quite a few people in the industry commented on this blog, especially my plain-English entries on the Targeted Review of Qualifications.  I even found out other providers are passing this on to their industry people as a simple guide on the TRoQ, and the Beauty NZ magazine will also now be publishing these to help our industry out.
  • Several people commented on the NaSA Web site, how easy it is to use and how comprehensive (yet easy to read) the information is.

Awesome.  Very humbling to hear, but glad I got the desired outcome.  Thank you!

Overall, I would highly recommend the New Zealand Beauty Expo to any qualified beauty therapist, nail technician or spa therapist out there wanting to see a sample of what’s available in New Zealand, to broaden their industry contacts and to learn more about industry trends.

Scott Fack is the Director of Operations at the National School of Aesthetics. He remains one of the beauty therapy education industry’s leaders in compliance requirements and quality management systems. The information supplied in this blog entry is his point-of-view of the New Zealand Beauty Expo.

NaSA Owners Noel Turner and Don Kendall Win Lifetime Achievement Beauty Industry Award

Don and Noel Win Contribution to the Beauty Industry Award 6 July 2013 Every 2 years, the New Zealand beauty industry gets together for the New Zealand Beauty Expo and the New Zealand Beauty Industry Awards.  This year’s awards were hosted by former New Zealand Idol and current X-Factor New Zealand host Dominic Bowden.

This year, the New Zealand Beauty Industry Awards were held on Saturday, 6 July 2013 at the Pullman Hotel in Auckland. We are very proud to report that some NaSA graduates and their clinics were finalists in various categories in the awards, including Nicola Quinn and the team at Nicola Quinn Beauty and Day Spa (Christchurch) and Jess Telfer and the team at Cocoon Beauty and Day Spa (Rangiora) being finalists for the best clinic award. Nicola and her team won the Clinic Marketing Excellence 2013 award. Congratulations to them and to all the winners and runners-up on the evening.

The final award for the evening was the Contribution to the Beauty Therapy Industry award. This award is given to a person or people who have made a significant contribution to the beauty therapy industry in New Zealand over many years. It’s basically like the Lifetime Achievement Award at the Oscars.

2011’s winner was Anne Marie de Spa, owner of one of Christchurch’s most prestigious clinics, the Jouvence Beauty Institute. (As a side note, Anne Marie will celebrate Jouvence’s 50th birthday in 2014: an awesome accomplishment!)

Association President Judy West spoke briefly about NaSA opening in 1985, producing strong graduates for the beauty industry, and, despite the setbacks the earthquakes caused, including losing nearly everything in the 13 June 2011 quake, Don and Noel soldiered on, and rebuilt bigger and better. 28 years after opening, the two were still operating the school and available for staff members and students on a daily basis.

NaSA now, she said, is a world-class training facility led by two men she admired and loved, and the Beauty Therapy Association Board felt NaSA owners Noel Turner and Don Kendall, both qualified beauty therapists, deserved to win the Contribution to the Beauty Therapy Industry award for, “the significant contribution to the development of the beauty therapy industry in New Zealand”.

Noel and Don accepted the award to applause and cheers (especially from NaSA graduates, our suppliers and our friends in the industry!) and, once on stage, they thanked the entire industry for standing behind Christchurch and Canterbury in our time of need. They thanked their students, their graduates, their staff members, and the industry for their support over the years.

Don and Noel continue to thank everyone for their support, praise, love and kind words. Without our students, graduates, suppliers, clients, and industries, we are nothing, so thank you all!

Happy 28th Birthday, NaSA!

28 years ago today, two young men named Noel Turner and Don Kendall launched NaSA: The National School of Aesthetics.

Beauty therapy training in the South Island would not be at such a high standard today if Noel and Don had decided not to open the school and continue in the day-to-day operations of NaSA to this day.

In those 28 years, NaSA has launched the beauty careers of thousands of men and women and remained a leader through strong standards in beauty therapy education.

So, 28 years later, after thousands of successful graduates and with having many talented and wonderful tutors teach with us over the years, the NaSA family would like to congratulate Noel and Don on NaSA’s 28th birthday.